Privacy policy

Last updated: Sept 22, 2026

Fresh Love respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.freshloveclothing.com, make a purchase, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Depending on how you interact with Fresh Love, we may collect the following types of personal information:

Contact information, including your name, email address, telephone number, billing address, and shipping address.

Order and transaction information, including the products you purchase, order history, payment and transaction details, returns, exchanges, and customer-service interactions.

Account information, if you create an account with us.

Device and website information, including your IP address, browser type, device information, pages viewed, products viewed, referring website, and information about how you interact with our website.

Marketing information, including your marketing preferences and your interactions with emails, advertisements, promotions, and other communications.

Customer support information, including information you provide when contacting us regarding an order, product, return, exchange, or other request.

Payment information is processed through our payment providers and ecommerce platform. Fresh Love does not directly store complete credit or debit card numbers.

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill your orders
  • Process payments, returns, exchanges, and refunds
  • Provide shipping and tracking information
  • Communicate with you about your orders
  • Provide customer service
  • Maintain and improve our website and services
  • Detect and prevent fraud, misuse, and security issues
  • Understand how customers use our website
  • Personalize your shopping experience
  • Provide marketing and advertising where permitted by law
  • Comply with applicable legal, tax, accounting, and regulatory requirements
  • Protect the rights, property, and safety of Fresh Love, our customers, and others

SHOPIFY

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Shopify may process personal information in connection with your use of our store, including information relating to browsing, checkout, payments, fraud prevention, personalization, and other ecommerce services.

Shopify's own processing of personal information is governed by its applicable privacy policies and terms.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers that help us operate our business, including:

  • Ecommerce and payment providers
  • Fulfillment and warehouse partners
  • Shipping carriers
  • Customer-service providers
  • Website hosting and technology providers
  • Analytics providers
  • Advertising and marketing partners
  • Professional advisers such as accountants, attorneys, and consultants

We may also disclose information when required to comply with applicable law, legal process, court orders, government requests, or to protect our legal rights.

If Fresh Love is involved in a merger, acquisition, sale, restructuring, financing, or similar business transaction, personal information may be transferred as part of that transaction.

COOKIES & TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, understand website usage, measure advertising effectiveness, prevent fraud, and improve your shopping experience.

Some of these technologies may also be used to provide or measure personalized advertising.

Depending on your location, you may be able to manage certain cookie and data-sharing preferences through the privacy controls available on our website or through your browser settings.

Blocking certain cookies may affect the functionality of parts of the website.

ADVERTISING & PERSONALIZATION

We may work with advertising and analytics partners to understand how customers interact with Fresh Love and to measure or personalize advertising.

These partners may receive information such as device identifiers, IP address, website activity, product interactions, and purchase-related information as permitted by applicable law.

Depending on where you live, this activity may be considered “selling,” “sharing,” or processing personal information for targeted advertising under applicable privacy laws.

Where required, you may have the right to opt out of these activities.

EMAIL MARKETING

If you sign up to receive marketing communications from Fresh Love, we may send you emails regarding new products, promotions, events, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

You will still receive transactional communications relating to purchases, shipping, returns, customer service, and other non-marketing matters when necessary.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and tax requirements, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of your information
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain data sharing, targeted advertising, or similar activities
  • Appeal certain decisions relating to privacy requests where applicable

These rights are subject to applicable law and may have certain exceptions.

To submit a privacy request, contact us at orders@freshloveclothing.com.

We may need to verify your identity before completing your request.

CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, and delete personal information, and to opt out of certain sales or sharing of personal information.

Where applicable, California residents may exercise available opt-out rights through the privacy controls provided on our website or by contacting us.

We will not discriminate against you for exercising applicable privacy rights.

INTERNATIONAL CUSTOMERS

If you access our website from outside the United States, your information may be transferred to and processed in countries other than the country where you live.

These countries may have different data-protection laws. Where required, appropriate safeguards may be used for international transfers of personal information.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services.

The most current version will be posted on this page with the updated effective date.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact:

Fresh Love
orders@freshloveclothing.com
www.freshloveclothing.com